Integrated Annual
Report 2025
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About
VakıfBank
About the Report
Message from the Chairman
Message from the General Manager
VakıfBank in Brief
VakıfBank’s Cornerstones
VakıfBank in Figures
History and Ownership Structure
Amendments to the Articles of Association
Declaration of Responsibility
2025 Awards
Integrated Thinking
in VakıfBank
The World and Türkiye in 2025
Global Economy
Turkish Economy
Banking Sector
Trends and Highlights in the Banking Sector
Our Material Topics and Sustainability Approach
Our Value Creation Model
Our Performance Indicators by Capital Elements
Value Created for VakıfBank
Value Created for Stakeholders
Our Medium- and Long-Term (3 to 5 Years) Goals
Our Contributions to Sustainable Development Goals and Our Strategies
Our Capital
Elements
Our Financial Capital
Financial and Economic Performance
Easy Access to International Funding
Responsible Finance and Sustainable Development
Our Intellectual Capital
Digital Transformation and Innovation
Internet Banking and Mobile Banking
Information Technologies
Business Continuity and Customer Information Security
Applications and Innovations
Our Manufactured Capital
Financial Inclusion
Extensive ATM Network
Banking without Barriers
Our Social and Relational Capital
Customer Experience and Satisfaction
Stakeholder Engagement and Transparency
Corporate Social Responsibility in VakıfBank
Responsible Supply Chain
Affiliates and Subsidiaries
Our Human Capital
Employee Engagement and Satisfaction
Human Rights, Equal Opportunity, and Diversity
Remuneration and Benefits
Safe Working Environment
Capacity Building and Talent Management
Employee Development and Training
Recruitment of Young Talents
Our Natural Capital
Climate Change and Environmental Performance of the Bank
Corporate
Governance
Corporate Governance
Corporate Governance Principles Compliance Statement
Information on the General Assembly
Summary Report of the Board of Directors
Information on the Board of Directors
Board of Directors
Board of Auditors
Executive Management
Internal Control Systems Executives
Financial Rights
Committee Structures and Policies
Committees
Outsourced Support Services
Transactions with the Bank’s Risk Group
Statutory Auditors’ Report
Statements of Independence
Assessment of the Internal Systems and Operations
Risk Management
Ethical Principles of Banking
Compliance and Audit
Prevention of Laundering of Criminal Proceeds and Terrorism Financing
Anti-Bribery and Anti-Corruption
Sustainability Management
Compliance Opinion
Independent Assurance Statement
Financial
Information
Unconsolidated Financial Statements Related Disclosures at December 31, 2025 Together with Independent Auditors’ Report
(3.4MB)
Consolidated Financial Statements Related Disclosures at December 31, 20254 Together with Independent Auditors’ Report
(4.1MB)
International Credit Ratings
Evaluation of the Bank’s Financial Position, Profitability and Solvency
Index of Annexes
Contact
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We are at the heart of
global finance
Türkiye’s largest publicly traded bank
VakıfBank Integrated Annual Report 2025
Message from the Chairman
AS VAKIFBANK, WE STEADFASTLY
CONTINUE OUR STRONG SUPPORT
FOR THE TURKISH ECONOMY.
Mustafa SAYDAM
Chairman of the Board
By maintaining our solid capital structure, we increased our equity to
TL 322 billion
.
Click for full text
Message from the General Manager
WITH DETERMINATION AND DEDICATION,
WE CONTINUED TO CREATE VALUE
FOR TÜRKİYE’S BALANCE SHEET AND
SUPPORT OUR NATIONAL ECONOMY.
Abdi Serdar ÜSTÜNSALİH
General Manager
We increased our total assets to
TL 5.4 trillion
, maintaining our position as Türkiye’s largest publicly traded bank.
Click for full text
OUR MISSION
Continuously increasing the value created
for customers, employees, shareholders
and society by managing its assets and the
values entrusted with in an effective and
efficient manner with the strength of its
foundation culture.
OUR VISION
Being the Leader Bank
of Strong Türkiye
OUR CORE VALUES
Reliability
Social responsibility
Result oriented
Customer oriented
Innovative approach
Team spirit
Loyalty
Leadership
Our Financial Capital
Total Assets:
TL 5.4 Trillion
Total Cash and Non-Cash Loans:
TL 3.8 Trillion
Capital Adequacy Ratio:
16.71%
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Our Intellectual Capital
Total Number of Customers on Digital
Channels:
15,852,086
Amount of Products/Services with
Trademark Registration in 2025:
28
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Our Manufactured Capital
Number of Branches:
980
Number of ATMs:
4,165
Number of ATMs for Barrier-free Life:
4,165
Share of Transactions from ADCs:
97.91%
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Our Social and
Relational Capital
New Customers Acquired:
1,610,319
Children Trained in
VakıfBank Sports Schools:
1,500
Number of Books Published:
95
Awards Received in Sports:
3
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Our Human
Capital
Ratio of Female Employees:
52.04%
Average Training Time per Employee:
39.49 hours
Employee Turnover Rate:
2.36
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Our Natural
Capital
Total Number of ISO 14001 Certified
Locations:
All Bank Locations
Energy Consumption per Employee:
3.28 MWh/person
Water Consumption per Employee:
13.91 cubic meters
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Our Value Creation Model
Driven by the vision of a sustainable economy, sustainable environment, and sustainable society, we continue to create value.
Outputs
2025
Change in Total Assets
33.99%
Total Amount of Cash & Non-Cash Loans
TL 3,827 Billion
Total Deposits
TL 3,449 Billion
Long-Term Borrowings (Loans Obtained + Subordinated Debts)
TL 592 Billion
Total Change in Shareholders' Equity
47.08%
Capital Adequacy Ratio
16.71%
2025
New Products/Services Launched During the Year
12
Number of Products/Services with Trademark Registration
28
Increase in the Number of Digital Banking Customers
1,449,673
Number of Digital Banking Customers
15,582,086
Number of API Services
413
The Ratio of the Number of Employees of 10 or More Years to the Total Employees
53.41%
Filling Rate of Top Positions with Internal Promotion
100%
2025
New Customers Gained
1,610,319
Total Amount of Mechatronics and Mind Games Workshops
80
Number of Published Books
95
Awards Received
30
Awards Received in the Sports Field
3
2025
Number of Branches
980
Number of ATMs
4,165
Number of Recycle ATMs
3,138
ATMs for Barrier-Free Life
4,165
Robotic Process Automation Application (Quantity)
31
Share of Transactions from ADCs
97.91%
2025
Total Number of ISO 14001 Certified Locations
All Bank Locations
Energy Consumption per Employee (MWh/Person)
3.28
Water Consumption per Employee (cubic meter)
13.91
Amount of Financing for Renewable Energy Projects
TL 22.6 Billion
2025
Total Number of Employees
19,147
Rate of Female Employees
52.04%
Rate of Continuing Work following Maternity Leave (Female)
100.00%
Total Hours of OHS Training
173,936
Employee Turnover Rate
2.36%
Average Training Time per Employee (Hours)
39.49
The Ratio of Online Training in Total Training
50.54%
Inputs
Manufactured
Capital
Financial
Capital
Intellectual
Capital
Human
Capital
Social and
Relational
Capital
Natural
Capital
Strong Capital Structure
Sustainable Growth
Efficient Resource Management
Advanced Branch and ATM Network
Widespread Access to Finance
Strong Technological Infrastructure
Digital Transformation
Investment in Information Technologies
Digitalization in Branch Operations
Well-Established Corporate Culture
Investment in Human Resources
Equal Opportunity
Healthy Work and Life Balance
Safe Working Environment
Improving Customer Experience
Support to Turkish Sports
Education and Culture
Measuring Environmental Impact of Our Bank
Financing Renewable Energy Projects
Responsible and Green Loan
Digitalization in Operations
C
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External Factors
Risks and Opportunities
Trends
Stakeholder Expectations
Etik İş,
Tam Uyum
Etkin Risk
Yönetimi
Dijital
Dönüşüm
Güçlü Finansal
Performans
Müşteri
Deneyimi
Kurumsal Sosyal
Sorumluluk
Mutlu Çalışan,
Yüksek Aidiyet
Hızlı ve Kaliteli
Hizmet
Köklü Kurumsal
Kültür
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Sürdürülebilir
Kalkınma
Kapasite
Geliştirme
Finansa Yaygın
Erişim
Yenilikçi
Yaklaşım
Ethical Business
and
Full
Compliance
Effective Risk
Management
Digital
Transformation
Strong Financial
Performance
Customer
Experience
Corporate Social
Responsibility
Happy
Employee,
High Belonging
Fast and Quality
Service
Well-Established
Corporate
Culture
M
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Sustainable
Development
Capacity
Building
Widespread
Access to Finance
Innovative
Approach
VakıfBank in Figures
SUSTAINABLE
GROWTH PERFORMANCE
Change in Total Assets
2024
2023
43.8%
66.4%
2025
34.0%
Change in Cash Loans
2024
2023
34.0%
60.6%
2025
45.6%
Change in Deposits
2024
2023
29.4%
74.0%
2025
35.9%
Change in Securities Issued
2024
2023
80.6%
69.4%
2025
45.9%
Changes in Shareholders’ Equity
2024
2023
27.9%
60.2%
2025
47.1%
Capital Adequacy Ratio
2024
2023
16.11%
15.09%
2025
16.71%
Number of ATMs for Barrier-free Life
2024
2023
4,100
4,055
2025
4,165
Share of Transactions from ADCs
2024
2023
97.59%
97.80%
2025
97.91%
Average Training Time
per Employee (Hours)
2024
2023
45.90
39.44
2025
39.49
Renewable Energy Finance
Funded (TL Billion)
2024
2023
13.7
5.2
2025
22.6
Employee Turnover Rate
2024
2023
3.03
3.03
2025
2.36
Ratio of Female Employees
2024
2023
51.82%
50.97%
2025
52.04%