Outputs
2025
Change in Total Assets
33.99%
Total Amount of Cash & Non-Cash Loans
TL 3,827 Billion
Total Deposits
TL 3,449 Billion
Long-Term Borrowings (Loans Obtained + Subordinated Debts)
TL 592 Billion
Total Change in Shareholders' Equity
47.08%
Capital Adequacy Ratio
16.71%
2025
New Products/Services Launched During the Year
12
Number of Products/Services with Trademark Registration
28
Increase in the Number of Digital Banking Customers
1,449,673
Number of Digital Banking Customers
15,582,086
Number of API Services
413
The Ratio of the Number of Employees of 10 or More Years to the Total Employees
53.41%
Filling Rate of Top Positions with Internal Promotion
100%
2025
New Customers Gained
1,610,319
Total Amount of Mechatronics and Mind Games Workshops
80
Number of Published Books
95
Awards Received
30
Awards Received in the Sports Field
3
2025
Number of Branches
980
Number of ATMs
4,165
Number of Recycle ATMs
3,138
ATMs for Barrier-Free Life
4,165
Robotic Process Automation Application (Quantity)
31
Share of Transactions from ADCs
97.91%
2025
Total Number of ISO 14001 Certified Locations
All Bank Locations
Energy Consumption per Employee (MWh/Person)
3.28
Water Consumption per Employee (cubic meter)
13.91
Amount of Financing for Renewable Energy Projects
TL 22.6 Billion
2025
Total Number of Employees
19,147
Rate of Female Employees
52.04%
Rate of Continuing Work following Maternity Leave (Female)
100.00%
Total Hours of OHS Training
173,936
Employee Turnover Rate
2.36%
Average Training Time per Employee (Hours)
39.49
The Ratio of Online Training in Total Training
50.54%
Inputs
Manufactured
Capital
Financial
Capital
Intellectual
Capital
Human
Capital
Social and
Relational
Capital
Natural
Capital
Strong Capital Structure
Sustainable Growth
Efficient Resource Management
Advanced Branch and ATM Network
Widespread Access to Finance
Strong Technological Infrastructure
Digital Transformation
Investment in Information Technologies
Digitalization in Branch Operations
Well-Established Corporate Culture
Investment in Human Resources
Equal Opportunity
Healthy Work and Life Balance
Safe Working Environment
Improving Customer Experience
Support to Turkish Sports
Education and Culture
Measuring Environmental Impact of Our Bank
Financing Renewable Energy Projects
Responsible and Green Loan
Digitalization in Operations
C
O
R
P
O
R
A
T
E
G
O
V
E
R
N
A
N
C
E
S
T
R
A
T
E
G
I
C
P
L
A
N
N
I
N
G
External Factors
Risks and Opportunities
Trends
Stakeholder Expectations
Etik İş,
Tam Uyum
Etkin Risk
Yönetimi
Dijital
Dönüşüm
Güçlü Finansal
Performans
Müşteri
Deneyimi
Kurumsal Sosyal
Sorumluluk
Mutlu Çalışan,
Yüksek Aidiyet
Hızlı ve Kaliteli
Hizmet
Köklü Kurumsal
Kültür
E
t
k
i
n
v
e
v
e
r
i
m
l
i
y
ö
n
e
t
i
r
S
ü
r
e
k
l
i
d
e
ğ
e
r
y
a
r
a
t
ı
r
Sürdürülebilir
Kalkınma
Kapasite
Geliştirme
Finansa Yaygın
Erişim
Yenilikçi
Yaklaşım
Ethical Business
and
Full
Compliance
Effective Risk
Management
Digital
Transformation
Strong Financial
Performance
Customer
Experience
Corporate Social
Responsibility
Happy
Employee,
High Belonging
Fast and Quality
Service
Well-Established
Corporate
Culture
M
a
n
a
g
e
s
e
f
f
i
c
i
e
n
t
l
y
a
n
d
e
f
f
e
c
t
i
v
e
l
y
C
o
n
t
i
n
u
o
u
s
l
y
c
r
e
a
t
e
v
a
l
u
e
Sustainable
Development
Capacity
Building
Widespread
Access to Finance
Innovative
Approach
+
0
-