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VAKIFBANK
ANNUAL REPORT 2014
59
VIT-Bill Transactions Project:
The development of
a basic banking infrastructure and bill operations was
completed as part of this project.
VIT-Campaign Management Project:
With this project,
the Bank’s Retail Sales and Marketing teams are able
to present campaigns to target customers identified
according to various criteria through the e-mail channels
of branch, internet, call center, ATM, SMS, and e-mail. The
project made it possible to obtain and monitor feedback
on campaigns from customers and branches.
VIT-Integration of Credit Cards Project:
By using state-
of-the-art infrastructure technology, the Bank’s systems
were integrated with the Credit Card System, which
enabled modular, customer-oriented, and robust reporting
designed to easily solve emerging issues.
VIT-Corporate Internet Banking Project:
Within this
project, corporate internet banking was separated from
retail internet banking, making it possible to see current
risks of corporate customers through the WebŞubem
online access portal, and to keep transaction and account
authorization user-based. This project has also made it
possible to determine sub-user authorization and limits by
branch upon a main-user institution’s request, and to keep
transaction limits user-based.
VIT-Integration of Internet Banking:
The Bank’s
existing internet banking system was also integrated with
the VIT infrastructure, making all banking applications
and communications part of the VIT structure. Internet
customer recognition screens at branches were renewed
as per VIT screen standards.
VIT-Collateral Project:
Operational burdens and risks
to the Bank were reduced with this project, and a
competitive edge was gained by accelerating product
development and sales processes.
VIT-SME Scorecard Application Project:
The Bank’s
existing SME Scorecard portal was redesigned according to
the new VIT project, and the portal was equipped with a
dynamic structure suited to current and changing market
conditions.
VIT-Debit Card Management System:
This project
enabled the transfer of the debit card management
system out of the banking system; the diversion of
all transactions with cards to this system following
relevant checks on the card; the preparation of debit
card management screens under the VIT infrastructure;
the transfer of active debit card portfolios to the new
debit card management system; and the retaining and
recording of past data about renewed cards that had been
closed, canceled, or stolen.
VIT-SWIFT Project:
Following the reorganization and
improvement on the related infrastructure, this project
made it possible to have a competitive edge in the sector
by accelerating product development and sales processes
related to foreign transactions. The project enabled the
IT infrastructure to support a marketing-oriented upper
structure, and as a result managed to increase customer
satisfaction.
VIT-Foreign Operations-Vostro Nostro Accounts
Projects:
With the Vostro-Nostro module in operation,
product development and sales processes were
accelerated.
VIT-Legal Proceedings Project:
Collateral and Non-
Cash Loans were integrated as part of the Bank’s VIT
infrastructure and Legal Proceedings System, which was
established with this project.
VIT-Target Performance Management Project:
Through this initiative, a flexible structure was established
in line with the Bank’s broader strategies to support the
identification of portfolio targets and the design of a new
structure to be used for measuring performance. It also
facilitated the identification of new structural targets
based on product portfolios, performance evaluations at
regular intervals, the follow-up of employee-instant target
proximity, and the identification of campaign-oriented
targets for employees.
VIT-Auditing and Reporting Project:
With this project,
it is now possible to carry out auditing, inquiry, and
reporting processes through a single platform.
VIT-Integration of Call Center:
Through this initiative,
the Bank’s existing call center system was integrated
with the basic banking modules already part of the VIT
infrastructure. The call center was enabled to work as part
of the channel management module.
VIT-Encaisse Management Project:
This project
made it possible to monitor, control, and make live and
retrospective queries about branches and central pay desk
safes, and to query Turkish lira safes at depots, central pay
desks, and branches.
VIT-Safe-Deposit Box Project:
This project enabled the
identification and monitoring of safe-deposit boxes in safe
rental transactions, the rental and updating of safe-deposit
boxes, and customer visits. It has allowed for easier and
quicker notifications and reporting, and the improvement
of transactions such as expense and exemption checks.
VIT-System Infrastructure-Data Transformation:
In consideration of filtering, transition and other
requirements, banking data on the existing database were
transferred onto the VIT database in line with the new
data model.