Our Manufactured
Capital

We offer financial solutions in line with the requirements of our customers from all walks of life with our efficiency-oriented policies, modern banking products, and services, including retail and private banking areas as well as Corporate, Commercial, Agricultural, Retail, Local Administrations, and SME Banking through our IT system infrastructure that is compatible with the requirements of the era and our widespread branch network and alternative distribution channels.

We are working to facilitate access to finance with our branches, of which 25% are rural, and 18% are in the development priority regions in our field settlement consisting of 944 branches and 30 regions. We provide banking services to reach more people with our digital banking applications that enable use regardless of location and time. We carry out 98% of the transactions in our bank through our non-branch channels

We continue to provide services abroad to our customers through branches in Vienna, and Cologne of our subsidiary VakıfBank International AG, which was established to carry out banking operations abroad, the Budapest representation office, and our 4 branches in New York, Bahrain, Erbil, and Qatar. With the license approval we received from the Qatar Financial Center on May 10, 2020, we became the first and only Turkish Bank with a banking license in Qatar, which is progressing toward becoming an even more powerful financial center. We are increasing our overseas activities by standing alongside the Turkish entrepreneurs and business people operating abroad.

In 2023, we sustained our efforts to increase the opening of time deposit accounts via digital channels in order to increase the widespread saving deposits. In addition, as a result of CRM efforts, we reached inactive customers with customer-oriented campaigns, and acquired deposits through digital channels. We have made it possible to open the “Introduction Account,” previously done at our branches, via Internet and mobile channels. The stock balance of accounts opened through these channels increased about 8 times. As a result of the actions taken, the number of customers opening accounts through digital channels increased by approximately 300,000, reaching 530,000.

In addition, with the ARI Account, one of the most important products of our Bank, we continued to contribute to expanding the savings deposit base and diversifying the customer portfolio in 2023. Furthermore, we have achieved widespread customer acquisition with the Stock Exchange Introductory Campaign, where we applied lower brokerage commissions on capital market transactions to our customers to trade on the stock exchange for the first time.

We guarantee easy access to financial products and services for all segments of society through the digital products we develop, while contributing to the heightening of financial inclusion levels in the banking industry.

We use our technological power to make it easier for our citizens with disabilities to benefit from financial products and services, and we are making the necessary arrangements on both our branch and non-branch channels.

As VakıfBank, in line with our goal of standing by all segments of society, we continue to offer solutions tailored to our customers’ requirements and enable them to make savings with the products and services we developed in this period.

Extensive ATM Network

Thanks to our network of 4,055 ATMs dispersed across a wide area in Türkiye, we enable our customers to realize more than 70 banking transactions more quickly on a 24/7 basis, without waiting in the queue inside our branches. Approximately 20% of our ATMs are located in rural areas and 21% are in priority areas for development. However, 100% of our ATMs consist of Barrier-Free Life ATMs.

In 2024, we shall start installation works for 1,000 of the 2,000 Recyclable new generation ATMs. These ATMs shall be used for the renewal of our ATMs that have expired and shall be offered to our customers. With the launch of our new ATMs, we shall increase the number of Recycle ATMs from 1,474 to 2,474 by the end of 2023. So while reducing the frequency of cash replenishment and the probability of malfunctions, we shall decrease carbon emissions from replenishment and maintenance operations. Furthermore, with the rise in the number of our Recycle ATMs, we shall also increase the efficiency of our ATMs and contribute to the reduction of the operational workload. This year, we shall develop the QR code cash withdrawals from other banks’ ATMs, a first in Türkiye, for which we completed work in 2022, and add deposit transactions to our menu. Our goal is to improve and facilitate these transactions for our customers.

In 2023, we continued to work on the Public Common ATMs, which are the focal point of the service that we started to offer our customers as public banks in April 2018 to benefit from ATMs belonging to public banks free of charge. To this end, we have expanded our common software, which we have developed to allow customers to use the menus of their own bank when making transactions at a common ATM, to our 1,300 ATMs. It is planned to extend the software, which works on 5,000 ATMs together with other public banks included in the platform, to 19,000 ATMs by the end of 2024. With the completion of the expansion, we shall offer our customers the ability to make their transactions through our own ATM menus not only at our Bank’s ATMs but also at 19,000 ATMs.

Optimization efforts carried out in parallel with the expansion also contributed to a more efficient use of our resources. Within the scope of optimization efforts, we realized cost savings by reducing both the overall number of ATMs and the number of those situated in the development priority regions.

Banking without Barriers

We aim to remove barriers in access to banking services, and we are trying to find solutions to make life easier for people with disabilities by being involved in the Banking Services Working Group for Citizens With Disabilities of the Banks Association of Türkiye (BAT).

While designing our branches’ entrances and interior designs to make them eligible for the use of our physically customers with disabilities, we are working to provide palpable surfaces, call buttons, emergency voice, and light guiding devices, and Braille embossed handles and disabled desks.

We do not only limit our endeavors to serve our customers with disabilities, but also we endeavor to facilitate the access of our customers with disabilities to financial services through our other channels we offer our services. We offer our basic contracts for our customers with disabilities in Braille Alphabet and audio format. In addition, in 2023, we supported the special issue of Bilge Çocuk magazine for visually impaired children with Braille Alphabet and ensured that more than 1,000 children had access to the magazine. All brands and models of physical POS devices used by our Bank in the field and cash register POS devices using our Bank’s application are equipped with keys with an embossed surface. Thus, we aim that our disabled customers can safely perform their Barrier-free banking transactions.