Our good practices in ethical banking are at the core of the reassuring banking perception we have created with our stakeholders. Accordingly, in our activities, we act in compliance with the Corporate Governance Principles and in accordance with the Principles of Banking Ethics established by the Banks Association of Türkiye to regulate the banks’ relations with the entire stakeholders’ ecosystem.

In 2019, we published the Regulation on Ethical Principles and Ethics Commission’s Working Procedures and Principles to establish and develop an ethical culture in our bank, apply ethical principles efficiently, and increase ethical awareness. In 2020, we created our Ethical Principles Policy. The Ethical Principles Policy, which is accessible on our internal portal for all employees, is also open to the public on the website of our Bank. As a consequence of the rapidly expanding use of social media in the digitalizing world, we also announced the social media ethical principles to our Bank’s organization to protect the neutrality of our Bank’s services and the trust in our Bank.

We have ethics reporting channels where our employees and the public can submit their complaints in case of any situation contrary to the Ethical Principles. It is possible to submit a report to our ethics hotline via

ethics@vakifbank.com.tr

ethics@vakifbank.com.tr e-mail addresses and 0850 955 38 45 phone number. All reports submitted to our ethics reporting channels are handled confidentially. We do not make any difference in the transactions performed regarding the anonymous applications. We evaluate the reports objectively and impartially. As a result of the investigation, we ensure that the necessary measures are taken by including the related parties subject to violations. We take care to carefully evaluate and resolve all notifications submitted as soon as possible.

In addition to our employees, our customers can also convey their complaints and notifications on ethical issues through the Contact Us (Sorun Çözelim) and Ethics Hotline section on our Bank’s corporate website, our call center, our internet and mobile applications, our branches, and our Head Office contact address. Reports received through the ethics hotline are examined based on their nature and the reporting person is contacted as soon as possible and informed about the process.

In 2023, we served announcements and conducted an Awareness Survey within the scope of Ethics Day and Week to raise ethical awareness among our Bank’s employees. In 2024, we plan to conduct surveys and organize events in addition to providing information and trainings to raise awareness and consciousness.

We provide training on “VakıfBank Ethical Principles” to our newly recruited employees within the scope of orientation training. All other employees also received ethics training. In 2023, we provided a total of 1,143 hours of in-class and 2,120 hours of online ethics training.

Within the framework of our ethical and transparent banking approach, we require our suppliers and business partners to comply with BRSA regulations and Bank policies, and we expect all agreements we make to abide by our policies.

You may find our Bank’s Ethical Principles Policy at https://www.vakifbank.com.tr/etik-ilkeler.aspx?pageID=1027