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MANAGEMENT AND CORPORATE GOVERNANCE PRACTICES
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4.2 STAKEHOLDER PARTICIPATION IN MANAGEMENT
VakıfBank takes utmost care of its employees and all the stakeholders the Bank aims to meet the expectations of its internal and external customers by
improving the quality of its products and services: In order to achieve this aim, it designs all its systems in a manner that they can be continuously improved.
VakıfBank pays utmost attention that its employees play an effective role at the production stage of new products and services. With an e-mail address created
in the Bank, employees are given the opportunity to state their opinions within the scope of the new product development. The presented opinions, after being
evaluated by the departments of the Head Office, can be brought to the project stage. If necessary, the Bank also provides information to the stakeholders who
are not Bank employees, about the issues that concern them via e-mail, phone and other communication channels.
The Bank established the unit called Customer Problems Solution Center, accessible via the Internet, to ensure customer satisfaction. All suggestions, complaints
or positive feedback about the Bank’s products and services are communicated to the relevant department via email. Additionally, customers can perform all
banking transactions through a direct call to VakıfBank 7/24 branch at 0850 0 222 0 724.
4.3 HUMAN RESOURCES POLICY
Within the scope of the sustainability efforts, the “Human Rights and Employee Rights Policy” that fulfills the requisites of the principle n.3.3.1 of the Corporate
Governance Communiqué (II. 17.1) was made available for the information of the stakeholders on the corporate website.
Making maximum use of its existing human resources with its HR practices in order to reach its targets, the Bank also aims to maintain the labor peace with the
equal opportunity working environment it provides to its staff.
In this context, the growth strategy followed by considering the increasing competition in the banking sector, through its existing HR policies the Bank supports
its employees’ development, and prioritizes the issue of creating motivation and job satisfaction. The Bank also aims to maximize employee loyalty and
happiness.
The main principles of the Human Resources policy carried out by the Bank are given below:
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Creating and maintaining a working environment that will increase the motivation and efficiency of the Bank employee,
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Prioritizing the concept of gender equality in performing the policy and procedures of the Bank without discriminating among the female-male employee
members, and thus providing a working environment where all employee members have equal opportunities and labor peace,
•
Maintaining a permanent working environment open to communication at all levels,
•
Evaluating employees’ success and performance at work, encourage them, maintaining their moral and motivation at the highest level,
•
Considering the material and moral interests of the employees’ and pursuing, maintaining, developing a fair wage policy where equal wages are given for
equal jobs without making any gender discrimination,
•
Developing their knowhow and skills through training programs given to the employee within the Bank,
•
Cultivating its employee in line with their career targets within the framework of the Bank’s training policy,
•
Taking necessary measures to increase health, safety, and welfare of the female/male employee members, and increasing their loyalty to the Bank,
•
Providing the employees with opportunities to get title promotions on the basis of female male equality, and contributing to improving their management and
leadership skills with the new responsibilities given,
•
Creating high motivation by developing individual and professional competencies of the employee and strengthening their loyalty to the Bank,
•
Keeping track of the modern HR practices and developments, adapting the latest HR practices in the Bank’s system and making them practicable.
The criteria regarding the employee that will be employed in the Bank are specified in the Bank Employee Directive, and the recruitment process is carried out in
line with the principles stipulated in the relevant legislation.
In the recruitment process carried out to meet the need for employee, candidates can start working for the Bank as an assistant auditor, assistant financial
analyst/associate and officer. Special attention is paid to make sure the employee that will be working in the Bank have a bachelor’s degree in banking from a
4-year department of well-known universities of Turkey as well as having a postgraduate degree and knowledge of foreign language.
Considering the lack of permanent staff in the Units/Branches, and the need for authorized employee in the existing/future Branches/Units employee, and
probable retirements, resignations and the like, promotion exams are made in accordance with the Bank Employee Directive’s relevant clauses that regulate
promoting.
CORPORATE GOVERNANCE
PRINCIPLES COMPLIANCE REPORT