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VAKIFBANK ANNUAL REPORT 2013
The number of ATM
transactıons
(mIllIon)
180
150
120
90
60
30
0
2012
2013
2011
140
152
162
ATM
In order to better serve their customers, the
Bank continued to renew and expand the ATM
network during the year. VakıfBank provides
service from 2,919 ATMs, of which 2,913 are
located across Turkey and six in the Turkish
Republic of Northern Cyprus. The total number
of Cash Depositable ATMs went from 1,378
in 2012, up to 1,851 in 2013, an increase of
34%.
Of transactions performed through VakıfBank
ATMs, the number of cash withdrawals,
payments and cash deposits increased by 7%,
19% and 20%, respectively during the year.
About 162 million financial transactions were
carried out via VakıfBank ATMs in 2013.
Projects carried out in 2013 include:
• ATM software infrastructure renovation
project, launched in 2012, continued in
2013.
• The Digital Mapping application, providing
more efficient and accurate decisions to be
taken via the ATMs, was commissioned.
With this application, active decisions
regarding banking channels can be made
with data and a map-based, systemic
manner.
• Outer dressings of front-of-the-branch and
out-of-branch ATMs were carried out in a
new concept, with the aim of improving
ATMs visually, increasing the functionality
in field operations and increasing customer
perception in a positive direction.
• With the outsourcing of cash loading and
first level maintenance of out-of-branch
ATMs across Turkey, the operational load of
and costs to branches were reduced.
BRANCH
Committed to providing efficient, high quality
service with an extensive domestic branch
network, VakıfBank opened 115 branches
in 2013. Of these, 99 were new branches
(30 converted from satellite branches) and
16 were new satellite branch locations. As
a result, the Bank expanded the domestic
branch network to 856 locations, made up
of 774 regular branches and 82 satellites.
VakıfBank plans to continue extending the
branch network in 2014.