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VAKIFBANK ANNUAL REPORT 2013
Corporate banking customers increased
Managing to increase its transaction volume
by carrying out activities in line with its “Being
the Main Bank of Clients” strategy, VakıfBank
increased the number of its corporate clients
by approximately 5% in 2013.
Thanks to the strategy to increase cross selling
to corporate segment customers, VakıfBank
increased the volume of salary payments
intermediated by the Bank by 81%, the
volume of tax and social security collections
by 40%, and the number of customers
using Gümkart by 13% and volume by 65%.
VakıfBank sees its customer relations as
the foundation of long-term partnerships
and stands by its customers under all
circumstances and market conditions. In
2014, VakıfBank aims to further strengthen
cooperation with existing customers and gain
new customers with its innovative products
and cash/non-cash credit facilities.
Cash Management
In 2013, as a part of system upgrade activities
conducted in VakıfBank and taking into
consideration the needs and demands of
customers, cash management products were
updated and changed into a new structure.
Customer specific integration solutions were
created for customers, mainly for public
projects. Through effective marketing,
significant increases were achieved in all
products.
Thanks to Gümkart, a 100% secure closed-
circuit card system, new customers increased
among customs duty paying companies; the
Bank’s total customs duty collections increased
29% in 2013.
The processing infrastructure of the DDS, one
of the most important supply chain financing
products at VakıfBank, was completely
reconfigured in line with customer needs and
gained a functional structure. The products
continued to be marketed heavily in 2013;
new customer acquisitions increased 42% in
corporate and commercial parent companies
and 82% in dealers.
VakıfBank expanded its corporate collection
customer portfolio by 17% in 2013. In
two of the most important accounts of
corporate collections, social security and tax
collections, market shares were increased and
transactions volume grew by 30% and 32%,
respectively.
Following the prohibition of cash collections
by debt collection agencies with an
amendment to the related law, a protocol
was signed between VakıfBank and the
related department of the Ministry of Justice
that carries out the duty and tax collections
regarding debt collections and bankruptcy
procedures. Through POS devices located in
debt collection agencies, VakıfBank mediated
the collections of duties and taxes. In this
way, the number and use of the retail cards
increased. In accordance with the needs of
the Ministry of Justice, VakıfBank also opened
branches in courthouses, providing customers
with better quality of service at the location.
Thanks to full integration with the National
Judiciary Informatics System (UYAP), banking
transactions at debt collection agencies were
transferred to the electronic environment
with zero operation; the Bank’s operational
load was reduced as well as the operations of
collection agencies were made easier.
The transaction volume of the Mass Payment
System, which reduces the operational
overhead of both banks and customers,
increased 95% while the number of
transactions rose 85%.
In 2013, thanks to integration of the Bank’s
check scanning devices with Batch Checks
Collection System, the number of customers
using Batch Checks Collection System
increased by 138%.
2014 projections
In 2014, VakıfBank is planning to improve all
of its cash management products in line with
client needs and will provide its clients with
higher-quality products. VakıfBank continues
to work on the e-billing, e-government
other e-solutions that cannot stay outside
the banking system. It will take place in
the market in 2014 as an e-billing service
provider.