Our Performance Indicators by Capital Elements

2023 2024 Asset Growth 66.36% 43.80% Loan Growth 60.62% 34.02% Commercial Loan Growth 61.20% 32.00% Retail Loans Growth 58.14% 42.78% Deposit Growth 73.96% 29.36% Net Fee-Commission Income Growth 138.55% 80.51% Non-Performing Loan Ratio 1.30% 1.79% Total Wholesale Funding/ Total Liabilities 13.39% 14.24% Capital Adequacy Ratio 15.09% 16.11% Other Operating Expense/Total Revenues 39.71% 40.23% 2023 2024 Total Number of Employees 17,263 √ 18,209 √ Newly-Recruited Employees 1,594 2,384 Employee Turnover Rate 3.03 √ 3.03 √ Ratio of Female Employees 50.97% √ 51.82% √ Average Year of Seniority 10.47 √ 9.61 √ Average Training Hours per Employee 39.44 √ 45.90 √ Share of Online Training in Total Training Hours 52.71% √ 48.83% √ Employees Receiving Performance Assessment 15,234 16,237 2023 2024 Number of Branches 944 963 Number of ATMs 4,055 4,100 Number of ATMs for Barrier-free Life 4,055 4,100 Share of Transactions from ADCs 97.80% 97.59% 2023 2024 Number of Mobile Banking Customers 11,364,884 12,809,706 Customers Acquired Remotely 244,485 178,301 Share of Digital Channels in Total Transactions 87.49% 89.01% Number of ATM Transactions 215,380,629 201,823,256 Number of Cardless ATM Transactions 24,303,580 44,576,940 Number of ATM Transactions Performed with QR Code 18,849,708 21,745,803 2023 2024 Total Number of Customers 28.3 million 29.6 million Rate of Resolved Complaints 90.78% 93.53% Number of Events 86 81 Number of Mechatronics, Mind Games, and Artificial Intelligence Workshops 70 80 Awards Received in Year 22 34 2023 2024 Consumed Paper Quantity 1,489 Tons 1,582 Tons Total Number of ISO 14001 Certified Locations All Bank Locations All Bank Locations Number of Renewable Energy Projects Financed 131 √ 30 √ Scope 1+2 Emissions 12,343 √ 13,122 √

√ It has been subjected to limited assurance by the Independent Audit Firm.

GRI 2-22, 2-29, 3-1, 3-2