VKF_FRAE_2018_uyg11

VakıfBank Annual Report 2018 87 • VakıfBank completed the new Imperva Auditing security tool in all databases. • The Bank put into service the new HP-SA product for software deployment at ATMs. • VakıfBank installed APT systems for advanced malware detection, and the Bank’s open world-wide addresses have been brought under advanced WAF protection. • VakıfBank established a Cyber Security Operation Center to operate in a closed environment in the EBIS Building for more effective response and continuous monitoring against cyber-attacks directed at the Bank. Essential measures of protection against ongoing cyber-attacks and current threats and malware that spread rapidly around the world have been taken by the Bank. As such, disruption of banking services has been prevented. • The Bank completed infrastructure design and installation essential for application development projects and additional integrations. • Critical problems encountered in operation were solved in a timely manner and service quality was maintained across all channels. Usage practices were continuously monitored; any arising problems and other issues were identified and resolved by departments within or outside the Bank. • After the complete shutdown of the IBM Mainframe main systems, the Bank fully transferred data of the physical tape archives to open systems. • As part of emergency drill efforts, VakıfBank shifted service channels (Mobile Banking and Internet Banking, Branch, ATM, Call Center and Card Payment Systems) from Istanbul to the Ankara Data center automatically within minutes, with very minimal intervention from the employees. Shutdown of the Istanbul Data Center was included in the emergency scenarios. All ATM, branch and POS in the field established communication with the Ankara Data center via backup lines. • VakıfBank prepared all service contracts required for the Ankara Data Center to continue to serve in the Anatolian Data Center belonging to the Credit Bureau. The Bank initiated projects for the installation and transportation phases. R&D and Digital Transformation Activities • VakıfBank formulated Data Governance Policies for implementation of the Data Governance System. The data dictionary application to support these policies was released in pilot format. • The Bank initiated various studies and processes related to R&D Center activities. • As part of artificial intelligence usage for fraud detection efforts, the Bank learned its internet users’ typing habits via artificial intelligence in order to detect fraudulent activity. • To register check data automatically, systems related efforts began to use AI to render transactions more automated. • As part of VR technology studies in education, the Bank explored uses of virtual reality (VR) and augmented reality (AR) technologies in education and conducted a pilot VR study. • VakıfBank developed a video banking software to ensure remote customer acquisition via voice and video calls, and to achieve competitive, rapid and easy customer acquisition in digital banking. • Thanks to designs and upgrades to the blockchain trade platform, the Bank created an infrastructure to perform trade finance transactions in a swift and reliable manner, and forged new collaborations. • VakıfBank held a workshop on design- oriented thinking with the participation of Bank employees. This effort contributed toward creating an in-house innovation culture. • The Bank initiated a pilot study to scan the data on the NFC chip of the chip ID cards, and to especially perform login by identifying the customer’s face. • Under the Counter Tablet Project, the Bank performed upgrades to allow customers to monitor and approve the teller’s actions via tablets installed in front of counters. • As part of efforts to establish a digital approval infrastructure, VakıfBank added a customer approval step to the VIT workflow infrastructure used in banking approval processes. Customers can now perform document approvals via internet, mobile and the digital confirmation portal. • As part of efforts to synchronize the different development and operation disciplines within the IT departments (DevOps), the Bank commenced work on rearranging the application development life cycle according to DevOps methods and instruments. For a more effective response to and continuous monitoring against cyber-attacks, VakıfBank established the Cyber Security Operation Center to operate in a closed circuit at the EBIS building.