VKF_FRAE_2018_uyg11

84 Section I: Introduction IFRS9 – Rediscount of Non-Performing Loans The Bank included NPLs in the IFRS system for rediscount and billing, and revised the accounting criteria for designating performing loans as NPL. Contactless Payment via Mobile Phone VakıfBank introduced cloud-based contactless payment functionality with HCE technology; as a result, it is now possible to make contactless payments from Android phones. TROY Credit Card The Bank created a TROY-branded credit card product, which can be used in Turkey and abroad. Installment Overdraft Account VakıfBank launched a new Installment Overdraft Account product. Installment Overdraft Account transactions can now be performed over the branch, ATM, internet banking and mobile banking channels, and their profitability can be monitored. Creation of a Customer Information Service Infrastructure The Bank created a customer information service infrastructure under a joint module, enabled the notification of complete, due and incomplete transactions, allowed customers to create their own notifications over the agenda system, and started to charge fees from notifications. Real-Time Campaign Management VakıfBank started to conduct real-time campaigns, and to monitor and follow up feedback via six different channels. Enriching Commercial Internet Banking The Bank increased operational efficiency by enabling commercial customers to initiate and complete various financial transactions involving various branches and operational departments over the internet banking channel. Furthermore, it is now possible for customers to manage financial transactions and cash flow via follow-up and reporting screens. Corporate Video Publishing Infrastructure VakıfBank ensured that information and training can be provided to the Head Office and branches via video. This effort systematically maintained traceability traces and increased efficiency. Mobile Banking Interface Implementation With the new mobile banking application, the Bank introduced numerous features, such as QR code transactions. Many financial transactions can now be performed over the phone without the wallet, resulting in a clear increase in customer satisfaction. Control and Reporting of Foreign Currency and TL Security Operations The Bank reduced the treasury operation load, systematically controlled the conformity of transactions to market values, increased its competitive and control advantage, determined the risk model more accurately via systemic controls and reporting, and systematized the evaluation adjustments. Investment projects E-Tender Software Procurement E-Tender software was purchased for use in the Bank’s goods and services purchases. IVR Scheduled Call Software Procurement Software was purchased to ensure that customers dialing the Call Center at peak times are called back by the Bank, without having to wait in a queue. Financial Consolidation Software and Project Service Procurement The Bank procured Financial Consolidation Software and adaptation service to carry out the financial consolidation of VakıfBank subsidiaries, The Bank created a TROY-branded credit card product, which can be used in Turkey and abroad. VakıfBank is on your side, improving its systems infrastructure by targeting high performance and efficiency... REVIEW OF OPERATIONS IN 2018