VKF_FRAE_2018_uyg11

82 Section I: Introduction In 2018, the Information Technologies Department continued to meet the VakıfBank’s technology, service and new product requirements while delivering high performance and efficiency-oriented services. The Bank’s technology infrastructure and banking practices are structured to swiftly respond to changing business needs and market conditions, quickly adapt to new technologies, and rapidly design new services and products. The integration of these cutting edge technologies with VakıfBank’s business processes continues to yield results that enhance the Bank’s competitiveness. In the area of information technologies, VakıfBank closely monitored innovations and technological advancements in the sector and undertook IT investments as needed. The Bank initiated a number of value-adding projects in due consideration of its corporate strategies and objectives. Operational development projects launched in 2018 NPL Collection System VakıfBank started to receive collections outside of regular payment days. This modification aimed to prevent overdue loans from turning into NPLs; distribute collections across risks in a balanced manner; and boost collection rates for salary customers and overdue customers. Credit Monitoring Pools and Actions The Bank created monitoring pools and actions infrastructure; started to send overdue warnings and debt structuring suggestions via notifications (ATM, mobile, internet banking); transferred information on monitoring pools to the firm sheet; and issued monitoring pool, actions, overdue and close monitoring reports. Credit Monitoring and Collection Management To prevent overdue accounts from becoming NPLs, the Bank attempts to obtain a promise of payment via various communication channels and indirectly boosts the collection rate; performs restructuring via the branch and call center channels to increase the collection rate; and takes action on the basis of each product to keep track of call performance. Bank Insurance The Bank diversified the insurance products marketed via its various channels; enhanced data flow between VakıfBank, Güneş Sigorta and Vakıf Emeklilik ve Hayat A.Ş.; and established the distribution principles and rules for bancassurance commission breakdown to boost cross-sales and profitability. In retail overdraft account openings, the Bank started to provide life insurance policies. During retail loan consumptions, in cases of overdraft account or solo overdraft account limit allocations or increases, the Bank offers credit life insurance policy coverage by taking the allocated limit as credit life insurance guarantee. With the Project to Transfer the Legal Follow- Up System (YTS) to VIT, the Bank’s receivables follow-up system, dubbed GALLE, was created end-to-end over the VIT. The Bank allowed its contracted lawyers to use a VIT-integrated web interface for various, actions such as payment planning, execution proceedings, expenditure reporting, advance payments and solicitor’s fees. Workload Automation To perform daily, routine IT tasks over a single, automated platform, without resorting to manual procedures or operators, the Bank established a workload automation device. VakıfBank is on your side with advanced technology breakthroughs in the sector... Information Technologies In the area of information technologies in 2018, the Bank commissioned many projects to create added value, in consideration of its corporate strategies and targets. REVIEW OF OPERATIONS IN 2018