VKF_FRAE_2018_uyg11

VakıfBank Annual Report 2018 81 has expanded new commercial internet banking and commercial mobile banking applications. In 2019, the Bank plans to focus on diversifying the functionality of the commercial mobile application. To enhance customer experience in the following year, the Bank will integrate programs monitoring customer experience into its digital channels. VakıfBank modernize its ATMs With its network of 4,176 ATMs covering all regions across Turkey, VakıfBank continued to meet the needs of its customers in a fast, reliable and practical way in 2018. To enhance service quality during the year, the Bank continued to transform its regular ATMs into Recycle ATMs. With the Bank’s upgraded mobile application QR Code service, customers can now withdraw money from and make deposits to VakıfBank ATMs, without using a card. In 2018, the Bank’s mobile banking customer base exceeded 3.4 million with 53% growth.