VKF_FRAE_2018_uyg11

64 Section I: Introduction Capitalizing on its leadership position in the banking sector, VakıfBank is committed to being the “Strength on the Side of Investors” in capital markets as well. The Bank’s investment products and services ensure the best possible returns for investors’ savings. VakıfBank remains the business partner of choice of customers in money and capital markets thanks to its customized solutions and competency in advanced technology as well as the Bank’s specialized service approaches and product models for each customer segment. Brokerage Services for Capital Markets Instruments VakıfBank offers customers a wide array of investment alternatives to deposits, including equities, futures and options, mutual funds, government bills, treasury bonds, private sector debt instruments, bank financing bonds, bills, structured debt instruments and gold. With its customer-oriented approach and customer satisfaction-based service philosophy, the Bank closely monitors market developments and offers new products and services to customers through alternative channels. VakıfBank’s market share in Borsa Istanbul’s Stock Market and Derivatives Market (VİOP) transactions continued to ascend in 2018. During the year, VakıfBank recorded over 60 thousand active customers thanks to the collaboration with Bank subsidiary Vakıf Yatırım Menkul Değerler A.Ş. and improvements to order transmission channels. Revamped in line with customer expectations and needs, the Bank’s TradeOnline Platform continued to serve customers in 2018. In addition to receiving real-time stock price data, customers can also monitor 10 VİOP and Index data of their choosing free-of-charge in the mobile application. To help investors monitor the markets and execute transactions, VakıfBank upgraded various features of its TradeOnline mobile application. VakıfBank will continue to give customers the opportunity to track a wide range of data free-of-charge and remain the strength on the side of investors in the coming year. In 2018, VakıfBank enabled customers to open investment accounts via mobile banking as well as internet banking in order to ensure swift and practical access to capital markets. Customers who open investment accounts can immediately start trading once they enable stock and VİOP transactions on their accounts. Having adopted Digital Banking as a strategic priority, VakıfBank has given its customers the opportunity to access capital markets after completing the application process online within a few minutes, without having to visit a branch. All securities transactions other than equities and VİOP derivatives can be performed through any of the Bank’s branches, private banking branches, ATMs, mobile banking, internet banking and call center. Equity and derivative transactions can be placed through the branches of Vakıf Yatırım Menkul Değerler A.Ş., private banking branches, mobile banking, internet banking, call center and VakıfBank Trade Online transaction platform. Bank Financing Bonds, Bills, Structured Debt Instrument, and Debt Instrument Included in Additional Tier 1 Capital To diversify funding sources, reduce interest rate risk, enhance liquidity management, and extend resource maturity, VakıfBank issued 60 bonds and five structured debt instruments with nominal value of TL 15.3 billion in total in 2018. As a result, the Bank recorded a market share of 17% in bond issues in the sector. VakıfBank is on your side to invest customer savings in the most efficient way... 17% Debt Instrument Market Share Investment Products and Services In 2018, VakıfBank enabled customers to open investment accounts via mobile banking as well as internet banking in order to ensure swift and practical access to capital markets. REVIEW OF OPERATIONS IN 2018