VKF_FRAE_2018_uyg11

VakıfBank Annual Report 2018 61 VakıfBank Cash Management offers the API (Application Programming Interface) of Bank products in order to provide customers with open and transparent banking service, meet customer needs immediately, and create new business models, services and better user experience. Customers and financial technology (Fin-Tech) companies can quickly develop and integrate their web services with numerous VakıfBank products, including Bank Account Movements, Receipt Information, Bulk Payment System, Direct Debit System, Dealer Collection System, Tax Payments, E-Invoice and E-Archive. In the near future, VakıfBank customers will also have the opportunity to make customs payments via API. VakıfBank’s Bulk Payment System recorded a 37% increase in transaction volume and a 23% rise in transaction numbers in 2018. The Bulk Payment System reduces the operational workload of the Bank and its customers by facilitating the bookkeeping function of their payments. To help customers meet all their payment needs via the VakıfBank Bulk Payment System, the Bank upgraded the system with new functionality, including foreign currency, foreign currency transfer (Swift), credit card payment and future transactions. In addition, SMS passwords and mobile signatures are used in the Bulk Payment System to render transactions more secure. To accelerate customer transactions and reduce the Bank’s operational workload, VakıfBank gave customers who perform frequent SGK and bill payments the option of executing these transactions as bulk payments. E-Transformation projects continued to be at the core of the Bank’s Cash Management operations in 2018. The number of customers using the E-Invoice Special Integrator service and the E-Ledger service rose 19% and 15% year-on-year, respectively. In addition to the E-Invoice and E-Ledger services, the Bank started to deliver E-Archive solutions to customers in 2018, taking another major step toward being the leading bank in e-solutions. In the commercial and corporate segments, VakıfBank started actively using web service products such as Check Integration System, Bulk Payment System, MT940 and Online Accounts Movements. During the year, these services were upgraded in consideration of customers’ needs and technological requirements and revamped to respond to all needs. VakıfBank aims to become the main bank of its customers with products that bolster customer loyalty. Outlook for 2019 VakıfBank plans to continue developing all its Cash Management products in response to competitive market conditions and customer needs. The Bank views product quality and customer satisfaction as its number one priority. In 2019, VakıfBank aims to expand its customer base while further strengthening its relationships with existing customers by developing new products in line with customer needs and advances in technology. In 2018, VakıfBank recorded a 37% increase in transaction volume and a 23% increase in transaction numbers in its Bulk Payment System.