VKF_FRAE_2018_uyg11

VakıfBank Annual Report 2018 41 Corporate Loans (TL Billion) 2018 48.7 2017 31.8 In 2017, the Corporate Banking Product Development and Sales Coordination Department was established under VakıfBank Corporate Banking in addition to the existing departments. This restructuring effort aim to providing special services to corporate customers. In 2018, the Department remained committed to rapidly meeting product requests, which vary from one corporate customer to the next, and further raising the quality of the service on offer. VakıfBank met the needs of its customers in corporate and other segments and provided digital banking support to subsidiaries active in factoring, leasing and insurance to ensure the swift and efficient performance of their services. Under the Electronic Letter of Guarantee Platform project, whose systems infrastructure was designed by the Credit Bureau, the Bank visited leading industrial enterprises, which figure in our corporate customer segment and deal with a vast volume of letters of guarantee, together with Credit Bureau officers to provide them with detailed information on our products. In 2018, VakıfBank continued to invest heavily in technology, and digitized many of its products and services. The Bank plans to further expand its digitization investments in 2019. Project Financing As a result of the revamp of VakıfBank’s organizational structure in 2017, the Project Finance Department was established under the Corporate Banking Marketing Department to make loan allocation processes more streamlined and functional. In 2018, the Department conducted a preliminary examination of such efforts. The Project Finance Department continued to meet the financing needs of its SME, Commercial and Corporate customers for their investments and projects with its over 20 years of experience in this area. Funds obtained from international financial institutions – such as European Investment Bank and World Bank – were extended to SME, Commercial and Corporate customers as investment and working capital, ensuring the diversification of financial solutions. VakıfBank focuses on eco-friendly and sustainable development which minimizes the adverse effects of global climate change. The Bank is included in Borsa Istanbul (BIST)’s Sustainability Index. In line with this sustainability-oriented mission, the Bank provides loans with favorable conditions to commercial and corporate customers for their energy efficiency and renewable energy projects. In 2019, the Project Finance Department plans to contribute to new customer acquisition by informing branch employees about the project finance processes renewed in 2018 through branch and regional visits and by offering investment loan solutions in line with customer visits. VakıfBank sees customer relations as long- term collaborations and is committed to the principle of being on the side of customers under any circumstance. The Bank aims to further strengthen cooperation with existing customers via innovative products and cash/ non-cash credit facilities. VakıfBank also aims to acquire new customers by expanding its operations in the corporate segment, thus remaining the strength on the side of its customers.