VKF_FRAE_2018_uyg11

40 Section I: Introduction As the strategic solution partner of its customers, VakıfBank Corporate Banking was the strength on the side of corporate customers in 2018. VakıfBank offers all the products and services demanded by corporate banking customers thanks to its highly specialized sales and operations employees, an extensive product range, advanced technology infrastructure and lean business processes. With this approach, the Bank is the solution partner of its corporate customers. Expanding Customer Base VakıfBank Corporate Banking used a wide variety of offerings to achieve this objective. These included direct debit system (DDS), card-based collection systems, dealership letter of guarantee agreements covering the dealer and supplier networks of corporate customers, and bulk payment systems in accordance with the Bank’s strategy of growing and acquiring market share. The Bank made significant progress in being the primary bank of corporate customers, their affiliates and subsidiaries. In addition, VakıfBank acquired numerous new customers among supplier and dealer companies, and enterprises in other areas of the financial value chain. In 2019, VakıfBank expanded its corporate customer base to 1,230 and recorded a 17.96% increase in the number of products used by its existing corporate customers. “The Primary Bank of Its Customers” VakıfBank operates in the corporate banking segment with a customer-focused sales and marketing strategy, a company-specific service orientation and an approach that values customers as long-term business partners. In 2018, the Bank also boosted its transaction volume thanks to its vision of being the “Primary Bank of Customers.” During the year, VakıfBank maintained its high asset quality and continued its loan support for real sector companies. The Bank achieved this success thanks to the effective and robust criteria it used to select customers in an environment marked by increased risks in emerging countries and market fluctuations. In 2018, VakıfBank boosted corporate cash loans by 53.21% and increased corporate non-cash loans by 15.86%, thus firmly being the strength on the side of the national economy. Corporate Banking mediates in the collection and payment to customers of export fees, which play a key role in the foreign exchange inflows to Turkey. VakıfBank posted a 24.69% increase in this area over the previous year. VakıfBank financed the high value-added projects of its corporate customers in 2018. The Bank created financing facilities by allocating long term cash and non-cash loans for customers’ investments. In 2018, VakıfBank continued to contribute to the development of the country’s economy and the real sector by achieving a 63.88% increase in project loans extended to customers in the corporate segment. The Bank plans to support to such national development projects in 2019 as well. Thanks to the strategy of expanding cross selling to corporate segment customers, VakıfBank increased the volume of collection cheques by 22.85% and boosted the volume of tax and social security collections by 3.36%. As the strength on the side of its customers in every type of financial requirement, VakıfBank provides its corporate customers with banking services such as project financing, treasury and cash management transactions. Meanwhile, the Bank’s subsidiaries offer factoring, leasing and insurance services to corporate customers. REVIEW OF OPERATIONS IN 2018 VakıfBank is on your side as the financier of high value-added projects... Corporate Banking VakıfBank offers all the products and services demanded by corporate banking customers thanks to its highly specialized sales and operations employees, an extensive product range, advanced technology infrastructure and lean business processes. With this approach, the Bank is the solution partner of its corporate customers. 53% Growth in Corporate Loans