VKF_FRAE_2017

85 VakıfBank Annual Report 2017 The existing systems will respond to today’s modern Mobile Banking and Internet Banking needs at the highest level, customer satisfaction will be maximized, and new customers will be acquired. In order to meet the demand for ATMs, to diversify the current ATM inventory and to increase VakıfBank’s competitive advantage, VakıfBank procured Recycle ATMs which operate for a longer period without money deposit. » » Head Office Departments and VPN Termination Devices: In order to enable the far field network access of VakıfBank Head Office auxiliary buildings, in line with the central structure and with proper back- up, the Bank procured a router and switch. Furthermore, VPN Termination Devices were replaced with new ones at the Bank’s İkitelli, Levent, Şerifali, Şişli and Aegean regional directorates, which have a large number of employees and intense data usage. » » Limitation of Local Admin Authorities: The Bank procured software concerning local admin authorization in end-user computers, which enables giving and managing systemic authorization on the basis of transaction rather than user. As such, risk arising from granting local admin authority to individuals has been eliminated. » » Recycle ATM Procurement: In order to meet the ATM demand and diversify the current ATM inventory so as to enhance VakıfBank’s competitive advantage, the Bank procured recycle ATMs which, unlike standard ATMs, recycle the cash within and thus operate for a longer period without money deposit. As such VakıfBank’s current demand for ATMs was met. » » IVR, Mobile, Internet Banking Voice Recognition: The Bank procured a voice recognition system to facilitate users’ access to the service they need in Interactive Voice Response, Mobile Banking and Internet Banking channels. Mobile Banking and Internet Banking will make it easier for customers to access the menu and service they seek via voice recognition in Interactive Voice Response. » » Redesign of Mobile Banking Screens: VakıfBank purchased user experience enhancement and visual interface design services to upgrade Mobile Banking and Internet Banking in terms of the latest design, content, functionality, usability and compliance standards. As such, the existing systems will respond to today’s modern Mobile Banking and Internet Banking needs at the highest level, customer satisfaction will be maximized, and new customers will be acquired. » » Replacement of Denver PCs at Diebold ATMs: ATM PCs using old technology were refurbished so as to provide high quality service to customers. » » APT (advanced cyber-attack prevention) Solution: On top of the signature-based security products in the Data Center, the Bank procured an APT (advanced cyber- attack prevention) Solution in order to prevent advanced persistent threats. In this way, non-signature-based malware can be detected and prevented in the internet and e-mail channels. » » Purchase of IFRS9 Software: IFRS 9 software was purchased in order to meet “The Regulation on Principles and Procedures for Classification of Loans and Provisions to be Set Aside” prepared by BRSA. The Bank has thus ensured its compliance with legislation. » » Procurement of Consultancy Service for SOC (Cyber Security Operation Center) Infrastructure: Consultancy service was procured to assess the current maturity level of the Bank before the planned SOC set-up, and the current security situation and our place in the sector were determined.