VKF_FRAE_2017

81 VakıfBank Annual Report 2017 VakıfBank’s Internet Banking and Mobile Banking channels currently enabled more than 200 different transactions. The number of customers in the Mobile Banking channel increased by 62.1% to exceed 2.2 million. Digital Banking In 2017, VakıfBank enriched its transaction diversity by carrying almost every transaction available at the branches to digital channels as well, thus continuing to offer rapid, safe and practical solutions to its customers. »» INTERNET BANKING AND MOBILE BANKING VakıfBank continued to enrich its Internet Banking and Mobile Banking transaction sets in 2017; currently, more than 200 transactions can be performed in these channels. The number of mobile banking customers increases every day since it can be accessed at anytime, anywhere, while there is a drop in the number of customers opting for the Internet Banking channel. It is predicted that this trend will continue in the following period. The number of active customers using Internet Banking channel soared 37.4% compared to 2016 and reached 2.6 million; the number of Mobile Banking application users jumped 62.1% to more than 2.2 million. Paralleling the increase in the number of Internet Banking and Mobile Banking users, the number of financial transactions executed through these channels raised by 38% in 2017 compared to the previous year. VakıfBank continues to work to ensure that all of its customers benefit from the opportunities created by digitalization, and develops solutions to ensure that more people can access banking services. Through new upgrades, customers can now employ digital channels for general purpose loans; Findeks risk report, debit card, virtual credit card, application for installment overdraft accounts and investment accounts, money transfer to mobile, connecting account to credit card, notification of money withdrawal from and deposit to accounts, and digital approvals. Furthermore, with the “Cepte Kazan” (Win in Mobile) app integrated into Mobile Banking, credit card customers can keep track of card campaigns, participate in these campaigns and monitor their participation status. Also in 2017, it became possible to access the e-Government Portal through our digital channels, without the need for any additional password. VakıfBank has thus become the first and only bank to provide access to e-Government through its Mobile Banking application. In addition, individuals who are customers of both VakıfBank and Vakıf Emeklilik ve Hayat A.Ş. can now access the Vakıf Emeklilik Internet Branch via the Bank’s digital banking service and check out their portfolio. Internet Banking has been made compatible with the ComPay platform in online payments. Internet Banking and Mobile Banking services are now also compatible with the screen reader programs used by visually impaired customers, such that visually impaired customers can now perform transactions by listening to Internet Banking and Mobile Banking menus. The complete upgrade of the Digital Banking application interfaces, and the integration of voice guidance and chatbot technology into these channels, which began in 2017, shall be completed by 2018. From the beginning of 2018 onwards, the Bank will be promoting its new Commercial Internet Banking and Commercial Mobile Banking applications. DIGITAL BANKING AND DISTRIBUTION CHANNELS