VKF_FRAE_2017

77 VakıfBank Annual Report 2017 The Bank has taken an important step towards the continuous improvement of customer satisfaction and banking service quality, by making its operations and processes compatible with the ISO 9001 Quality Management System, in line with its customer-focused growth strategy. On the other hand, by achieving the ISO 14001, it has documented that the direct effect of its banking activities on the environment has been minimized, in compliance with widely accepted and respected standards in the international arena. In line with the principle of “sustainable development is possible only with a sustainable environment”, the Bank aims to determine the environmental impact of its activities by minimizing these effects, and ensuring a sustainable and innovative development in every field related to the environment. »» THE GOAL IS ENSURING ALL VAKIFBANK EMPLOYEES WORK IN ISO 14001-CERTIFIED BUILDINGS IN THE MEDIUM TERM In the certification audit of these two certificates considered to be very important in the international arena, VakıfBank collaborated with TÜV-SÜD, which has a 150-year worldwide experience in the field, in the clearest indication of the importance it attaches to sustainability efforts. Having managed to obtain an “ISO-9001 Quality Management System” certificate that covers the Head Office Departments and all the branches, VakıfBank provided an “ISO 14001 Environmental Management System” certificate after audits in Head Office Departments and 31 branches. In addition, as of end-2018, 250 more branches are planned for inclusion in the scope of certification. In the medium term, the goal is ensuring that all VakıfBank employees work in ISO 14001-certified buildings. »» SUSTAINABILITY REPORTING A shareholder analysis study with a large sample was conducted in accordance with the AA1000 shareholder Engagement Standard for the Sustainability Report published in 2017. Study has started on preparing the Sustainability Report to be published in 2018 for the activities of the year 2017 in accordance with the standards of the Global Reporting Initiative. In 2017, the Bank also repeated its performance of score B (Administrative) obtained in 2016 in the CDP climate change program, which includes disclosures such as climate change strategy, governance, risk management and carbon emissions. »» SUSTAINABILITY WORKING GROUP Reporting to the Corporate Governance Committee, the Sustainability Working Group continues its activities with success under the International Banking and Investor Relations Department. As a result of these efforts, the Bank continues to increase its performance on the BIST Sustainability Index, which has been a part of it since the latter’s foundation in 2014. In addition, the Sustainability Service, which operates under the Investor Relations Department, continues its efforts to participate in international sustainability index. SUSTAINABILITY VakıfBank has been the listed in the BIST Sustainability Index since its foundation in 2014. VakıfBank continues to work its correspondence with the related organizations to be listed in international sustainability indexes. VakıfBank began to work on preparing the Sustainability Report to be published in 2018 for the activities of the year 2017 in accordance with the standards of the Global Reporting Initiative.