VKF_FRAE_2017

PART I: INTRODUCTION 76 VakıfBank Annual Report 2017 Vakıfbank became Bank the second Turkish bank to have the ISO:9001-2015 Quality Management Certificate and ISO:14001-2015 Environmental Management System Certificate covering both Head Office Departments and all branches. REVIEW OF OPERATIONS IN 2017 » » It was ensured that 2017 Ordinary General Assembly meeting was held within the scope and in compliance with the Banking Law, Capital Markets Law, Corporate Governance Communiqué (II-17.1), the Bank’s Articles of Incorporation and other legislations. » » The Disclosure Policy was updated with the Board of Directors’ resolution dated 31.10.2017 within the scope of Communiqué on Material Events Disclosure (II-15.1) published by Capital Markets Board (CMB). » » VakıfBank was entitled the awards of “International Bond Deal of the Year” and “Financial Institutions Financing Deal of the Year” with the first ever Euro-denominated Mortgage Covered Bond issuance of Turkey amounting EUR 500 million with 5 years maturity by “Bond and Loans Award 2017”, one of the most prestigious award in the Turkish Capital Markets and finance sector. In addition, VakıfBank has won “CEEMEA Financial Institution Deal of the Year” award by Global Capital, one of the respectful and prestigious media company of international capital markets, in January 2017 for the same issuance. » » Mr. Hasan Ecesoy, EVP responsible for International Banking and Investor Relations Department, took part as a speaker for the panel of “the Symbiotic Life of Credit Markets and Capital Markets: Securitization” at Capital Markets Congress held in İstanbul. » » Secretarial procedures were performed for the Corporate Governance Committee, which is the highest body authorized for coordinating sustainability activities, and for the Sustainability Work Group which carries out activities under this Committee. Anticipated meetings and meeting agendas were determined. » » As the Bank is listed in the BIST Sustainability Index, correspondence with the related organizations has been carried out to make sure that the Bank maintains its position in the Index. Furthermore, EIRIS (Ethical Investment Research Services Limited) reports issued regarding the Bank’s index performance were reviewed and mutual opinions were shared. » » In order to maximize the Bank’s performance on environmental, social and Corporate Governance fields, activities were carried out in collaboration with other departments of the Bank. » » In accordance with the Global Reporting Inıtiative G4 requirements, activities were initiated to prepare the third Sustainability Report of the Bank that will cover June 2017 – June 2018 period. » » In order to formulate the framework of the Sustainability Report, and set the long term sustainability strategy of the Bank, various communication channels (surveys, phone calls and meetings) were used and opinions of the shareholder were taken. Within this scope, approximately 200 shareholders were surveyed, 10 shareholders were contacted by phone calls while face-to-face meetings were held with 10 shareholders. » » ISO: 9001-2015 Quality Management Certificate and ISO:14001-2015 Environmental Management System Certificate obtained on the basis of the activities initiated for the purpose of establishing, managing and providing sustainability of the Quality and Environmental Management Systems of which methodology to be determined by the Corporate Governance Committee within the Bank. VakıfBank became the second bank in the sector and first bank among state banks with ISO:9001-2015 Quality Management Certificate including the assessment of both Head Office departments and all branches. » » Targeting the institutional and foreign investors, Turkey’s first investor relations application in English that was prepared by the related Bank departments in 2014 for iPhone and iPad users was developed with the name “VakıfBank IR.” From the date of activating the application until the end of 2017, 12,160 users in total and during 2017 5,830 users downloaded the application and continue to use it on tablets and smartphones. “VakıfBank IR”, Turkey’s first Investor Relations Application Project in English, designed for iPhone or iPad users in 2014, was downloaded and started using by a total of 12,160 users, of which 5,830 in 2017.