VKF_FRAE_2017

63 VakıfBank Annual Report 2017 The Bank started to offer E-archive solutions to customers in 2017, and took steps towards becoming the leading bank in E-solutions. Close collaboration with digitization and Fin- Tech companies were among the main goals of Cash Management, which achieved integration with numerous electronic money companies to this end. Furthermore, with the collaboration between VakıfBank and ComPay Payment, VakıfBank gave its customers the chance to use online money transfers in e-commerce, as an alternative to credit cards. There was a 27% increase in transaction volume and a 55% increase in transaction numbers in the Bulk Payment System, which reduces the operational workload of the Bank and its customers by helping them with the bookkeeping of their payments. E-Transformation projects continued to be at the core of Cash Management operations in 2016. To this end, the number of customers utilizing the e-Invoice Special Integrator service and the e-Ledger service rose 12% and 5% year over year, respectively. In addition to the E-Invoice and E-Ledger services, the Bank started to offer E-Archive solutions to customers in 2017, and took steps towards becoming the leading bank in E-Solutions. In the commercial and corporate segment, the VakıfBank started making active use of web service products such as the Check Integration System, Bulk Payment System, MT940 and Online Accounts Movements, which were upgraded in consideration of customers’ needs and technological requirements and designed to respond to all needs: VakıfBank aims to become the main bank of its customers which such products strengthening customer loyalty. »» OUTLOOK FOR 2018 The Bank will continue to develop all its Cash Management products in response to competitive market conditions and customer needs and view product quality and customer satisfaction as its number one priority. VakıfBank aims to expand its customer base while further strengthening its relationships with existing customers by developing new products in line with customer needs and advances in technology in 2018. There was a 27% increase in transaction volume and a 55% increase in transaction numbers in the Bulk Payment System, which reduces the operational workload of the Bank and its customers by helping them with the bookkeeping of their payments.